Bilingual English, Spanish or Vietnamese - Patient Outreach Coordinator - Irvine, CA
Company: Optum
Location: Irvine
Posted on: May 12, 2025
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Job Description:
Imagine being able to get answers to your health plan questions
from someone who speaks the same language as you do. -Or, the
opposite, not being able to get the answers. -At UnitedHealth
Group, we want our customers to get those answers by speaking to
one of our Bilingual Representatives. If you're fluent in English,
Spanish or Vietnamese, we can show you how to put all of your
skills, your passions and your energy to work in a fast- growing
environment. -
Optum CA is seeking a Patient Outreach Coordinator -to join our
team in Irvine, CA. -Optum is a clinician-led care organization
that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral
part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a
global organization behind you so you can help your patients live
healthier lives. Here, you'll work alongside talented peers in a
collaborative environment that is guided by diversity and inclusion
while driving towards the Quadruple Aim. We believe you deserve an
exceptional career, and will empower you to live your best life at
work and at home. Experience the fulfillment of advancing the
health of your community with the excitement of contributing new
practice ideas and initiatives that could help improve care for
millions of patients across the country. Because together, we have
the power to make health care better for everyone. Join us and
discover how rewarding medicine can be while Caring. Connecting.
Growing together.
This position is full time (40 hours/week) Monday - Friday.
Employees are required to work an 8-hour shift schedule during our
normal business hours of 8:00am - 5:00pm PST. It may be necessary,
given the business need, to work occasional overtime or weekends.
Employees are required to work 3 days onsite and 2 days from
home.
We offer on-the-job training. The hours of the training will be
8:00am - 5:00pm PST, Monday-Friday.
If you are within commutable distance to the office at 9 Technology
Drive, Irvine, CA, you will have the flexibility to work from home
and the office in this hybrid role* as you take on some tough
challenges.
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Primary Responsibilities:
Make Outbound calls, 80-100 per day to patients to schedule their
annual wellness visits
Ask appropriate questions and listen actively to identify specific
questions or issues while documenting required information in
computer systems -
Research complex issues across multiple databases and work with
support resources to resolve customer issues and/or partner with
others to resolve escalated issues--- -
Responsible for 8-10 schedules to fill and monitor on a daily
basis
Document calls with outcomes daily
Make reminder calls on rotating basis
Other duties as assigned
This role is equally challenging and rewarding. Within a high
volume setting, you'll need to develop knowledge of our various
products and multiple levels of benefits within each product in
order to best assist our providers/customers. -
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED -
Must be 18 years of age OR older -
Bilingual Fluency in English, Spanish or Vietnamese
6+ months of experience using Microsoft Excel--- -
6+ months of Customer Service Experience using phones and computers
as the primary job tools
Experience with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications -
Ability to work full time (40 hours/week) Monday - Friday.
Employees are required to work an 8-hour shift schedule during our
normal business hours of 8:00am - 5:00pm PST. It may be necessary,
given the business need, to work occasional overtime or
weekends
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Preferred Qualifications:
Health care experience ideally with the Senior population -
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Telecommuting Requirements:
Reside within commutable distance to the office at 9 Technology
Drive, Irvine, CA
Ability to keep all company sensitive documents secure (if
applicable)
Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
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Soft Skills: -
Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a
compassionate manner
Skilled in problem solving to quickly assess current state and
formulate recommendations - -
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy -
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The hourly range for this role is -$16.00 to $28.85 per hour -based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
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#RPO #RED #RPOLinkedIn
Keywords: Optum, South Whittier , Bilingual English, Spanish or Vietnamese - Patient Outreach Coordinator - Irvine, CA, Other , Irvine, California
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