Guest Service Representative - JW Marriott Desert Springs Resort & Spa (14001Z3J)
Location: Palm Desert
Posted on: April 23, 2024
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The JW Marriott Desert Springs Resort & Spa, located at 74855
Country Club Drive, Palm Desert, CA 92260 is currently hiring a
Guest Service Representative.
Responsibilities include: Organize, confirm, process, and conduct
all guest check-ins/check-outs, room reservations, requests,
changes, and cancellations. Secure payment; verify and adjust
billing. Activate and file room keys. Process all guest requests
and relay messages. Print contingency lists to have a record of all
guests in case of emergency. Identify and explain room features to
guests; supply guests with directions and information regarding
property amenities, services, and hours of operation, and local
areas of interest. Ensure that any outstanding requests or problems
from the previous day receive priority and are resolved. Run and
review daily reports/logs. Complete designated cashier and closing
reports in the computer system. Accept and record wake-up call
requests and deliver to appropriate department. Count bank at
beginning and end of shift; secure bank. Process all payment types,
adjustment vouchers, paid-outs, correction vouchers, and
miscellaneous charges; provide change. Notify Loss
Prevention/Security of any guest reports of theft. Follow all
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Stand,
sit, or walk for an extended period of time. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=14001Z3J
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
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www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , South Whittier , Guest Service Representative - JW Marriott Desert Springs Resort & Spa (14001Z3J), Other , Palm Desert, California
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