ESIS Claims Representative, WC
Company: Chubb
Location: Chatsworth
Posted on: April 2, 2026
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Job Description:
Description Are you ready to make a meaningful impact in the
world of workers' compensation? Join ESIS, a leader in risk
management and insurance services, where your skills and talents
can help us create safer workplaces and support employees during
their times of need. At ESIS, we’re dedicated to providing
exceptional service and innovative solutions, and we’re looking for
passionate individuals to be part of our dynamic team. If you’re
eager to advance your career in a collaborative environment that
values integrity and growth, explore our exciting workers'
compensation roles today and discover how you can contribute to a
brighter future for employees everywhere! Under direct supervision
initially, performs customer service and/or claims functions while
training to become a claims representative. Gains exposure to all
facets of a professional claims representative position through
classroom and hands on learning. Will be assigned a caseload as
training progresses. Duties may include but are not limited to:
Claims Management: Investigate, evaluate, and manage workers'
compensation claims from inception to resolution, ensuring
compliance with applicable laws, regulations, and company policies.
Communication: Serve as the primary point of contact for injured
workers, employers, medical providers, and other stakeholders,
providing clear and professional communication throughout the
claims process. Investigation: Conduct thorough investigations of
claims, including gathering statements, reviewing medical records,
and analyzing accident reports to determine compensability and
liability. Decision-Making: Make timely and accurate decisions
regarding claim acceptance, denial, or settlement based on the
facts of the case and applicable laws. Documentation: Maintain
detailed and organized claim files, documenting all activities,
communications, and decisions in the claims management system. Cost
Control: Monitor and manage claim costs, including medical
expenses, indemnity payments, and legal fees, while ensuring
appropriate reserves are established and maintained. Compliance:
Ensure adherence to state-specific workers' compensation laws,
regulations, and reporting requirements. Customer Service: Provide
exceptional service to clients by addressing inquiries, resolving
issues, and delivering timely updates on claim status.
Collaboration: Work closely with internal teams, including legal,
medical, and risk management professionals, to achieve optimal
claim outcomes. Qualifications Preferred Qualifications: A minimum
of 2 years' experience in handling workers' compensation claims in
AK, CA, CO or HI is preferred, with prior experience at ESIS or
similar third-party administrators being advantageous, and/or
Bachelor’s degree or equivalent experience. Industry Knowledge:
Strong familiarity with workers' compensation laws, medical
terminology, and best practices in claims handling is preferred.
Technical Skills: Demonstrated proficiency in claims management
systems and the Microsoft Office Suite. Communication Skills:
Excellent written and verbal communication skills, enabling
effective interactions with external investigative sources and
insureds over the phone. Team Collaboration: Proven ability to
contribute effectively within a team environment, providing and
receiving constructive feedback while identifying growth
opportunities for both self and colleagues. Analytical Skills:
Strong analytical and problem-solving abilities to navigate complex
scenarios efficiently. Organizational Skills: Capable of managing
multiple priorities and meeting deadlines in a fast-paced work
environment. Customer Focus: Strong commitment to customer service,
with a proactive approach to addressing and supporting customer
needs. Judgment and Decision-Making: Confidence in personal
judgment, with the ability to support and defend decisions made.
Commitment to Excellence: Dedicated to maintaining high standards
of behavior and performance. Adaptability: Flexible in adapting
approaches and behaviors to fit specific situations effectively.
Positive Representation: Strong focus on building and maintaining a
positive image for Chubb and ESIS. Skills: Strong analytical and
problem-solving abilities. Excellent verbal and written
communication skills. Proficiency in claims management systems and
Microsoft Office Suite. Ability to manage multiple priorities and
meet deadlines in a fast-paced environment. Knowledge: Familiarity
with workers' compensation laws, medical terminology, and claim
handling best practices. An applicable resident or designated home
state adjuster’s license is required for ESIS Field Claims
Adjusters. Adjusters that do not fulfill the license requirements
will not meet ESIS’s employment requirements for handling claims.
ESIS supports independent self-study time and will allow up to 4
months to pass the adjuster licensing exam. The pay range for the
role is $60,700 to $93,000. The specific offer will depend on an
applicant’s skills and other factors. This role may also be
eligible to participate in a discretionary annual incentive
program. Chubb offers a comprehensive benefits package, more
details on which can be found on our careers website . The
disclosed pay range estimate may be adjusted for the applicable
geographic differential for the location in which the position is
filled. ESIS, a Chubb company, provides claim and risk management
services to a wide variety of commercial clients. ESIS’ innovative
best-in-class approach to program design, integration, and
achievement of results aligns with the needs and expectations of
our clients’ unique risk management needs. With more than 70 years
of experience, and offerings in both the U.S. and globally, ESIS
provides one of the industry’s broadest selections of risk
management solutions covering both pre- and post-loss services.
Keywords: Chubb, South Whittier , ESIS Claims Representative, WC, Legal , Chatsworth, California