Information Technology Supervisor (Application Development/Support Section)

Company: Orange County Fire Authority
Location: Irvine
Posted on: June 25, 2025

Job Description:

The Orange County Fire Authority (OCFA) is seeking a dynamic, detail-oriented, and forward-thinking Information Technology Supervisor to join the Systems Development and Support Section of the Information Technology Division. The ideal candidate will possess a strong process improvement mindset and demonstrate the ability to implement effective policies and procedures that strengthen the development and support teams. This individual must be capable of performing in high-pressure, crisis situations with composure and sound judgment, ensuring continuity of operations and rapid response to emerging challenges. A willingness to accept off-hours calls, engage in real-time troubleshooting, and maintain clear, consistent staff communication is essential. This recruitment will be used to fill the current vacancy and establish an eligibility list for future vacancies. CLASS SUMMARY Incumbents are responsible for supervising information and communications technology support and professional staff. DISTINGUISHING CHARACTERISTICS The Information Technology Supervisor is the seventh level in a nine level information systems series. The Information Technology Supervisor is distinguished from the Senior Information Technology Analyst by its full supervisory responsibilities. The Information Technology Supervisor is distinguished from the Information Technology Manager, which has management responsibilities over the Information Systems Division. (These duties are intended to be representative sample of the duties performed by the class.) Supervises technical staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination and disciplinary recommendations and/or decisions. Supervises the operations and project plan preparation and execution in assigned area of responsibility. Evaluates, develops, and documents emerging tools, technologies, and standards; analyzes and makes recommendations and/or decisions regarding feasibility; prepares related reports. Performs needs assessment and recommends or develops systems improvements; defines and develops related end-user training requirements; prepares related documentation. Performs complex administration activities for computer systems, networks, and communications. Performs the most complex technical troubleshooting. Plans, researches, evaluates, writes specifications for, and procures hardware, software, and technical services for all levels of automation. Administers a variety of contracts with external vendors and/or suppliers. Assists in developing the budget for an assigned section of the department; monitors and forecasts expenditures; recommends purchases of equipment; solicits and evaluates bids. Performs other duties of a similar nature or level. Positions assigned to Systems Development and Support may be responsible for: Supervising and participating in translating business requirements into functional and technical solutions Defining software standards, implementation methodologies, and maintenance activities Supervising and participating in application development and support activities Overseeing web-based activities for the Authority An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. EDUCATION (position requirements at entry): Bachelor's Degree in Computer Information Systems, or a related field EXPERIENCE (position requirements at entry): Six (6) years of progressively responsible computer systems experience related to the area of assignment, including three (3) years of project management experience. LICENSES AND CERTIFICATIONS (position requirements at entry): Valid California Driver's License Software Certifications may be desirable HIGHLY DESIRED QUALIFICATIONS Project Management Professional (PMP) Certification, with demonstrable experience in leading and managing teams of 5 or more through multi-year projects documented in work history. Senior-level hands-on experience developing in modern languages including but not limited to: C#, .NET Core, Angular 15, TypeScript, Microsoft SQL, Oracle, Bootstrap 4.6, WebAPI, Java, Python, PowerShell, JavaScript, Microsoft Fabric, DataLakes or other OOP languages. Additional future-leaning technologies should be considered and vendor agnostic. Development of AI-based solutions including chatbots, anonymous agents, and other agentic development based on organizational needs. Excellent understanding of GitHub and Software Development Lifecycles, from requirements gathering through development, testing, deployment and change management. Experience managing and navigating Azure, AWS or similar cloud computing platforms. Understanding of security as it relates to application development on Azure, AWS or similar cloud computing platforms. Previous experience with Computer-Aided Dispatch Systems (CAD) and Records Management Systems (RMS) a plus. Understanding of SharePoint, Office 365 tenancies or similar cloud platforms. KNOWLEDGE AND SKILLS To review the required knowledge and skills of this position, please use the link below: INFORMATION TECHNOLOGY SUPERVISOR TENTATIVE SCHEDULE OF EVENTS: Last Day to Apply: Sunday, July 27, 2025 at 11:59 PM Oral Interview: Week of August 25, 2025 Selection Interview: Week of September 2, 2025 PHYSICAL REQUIREMENTS Positions in this class typically require: finger dexterity, talking, hearing, seeing and repetitive motions. Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. WORKING CONDITIONS Incumbents may be subjected to moving mechanical parts, electrical currents, intense noises and travel. This position requires regular on-site work at the OCFA’s Headquarters located in Irvine, CA. NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the needs of the department. PRE-HIRE REQUIREMENTS Before an employee is hired, he/she must successfully complete pre-employment requirements including, but not limited to: fingerprinting and background check, reference check, DMV check, licensure/certification check, Oath of allegiance to the United States of America and the State of California, and proof of eligibility to work in the United States in accordance with Immigration and Reform Control Act of 1986. All job offers are contingent upon the successful completion of a pre-employment medical exam including a drug screen through the OCFA's designated physician. HOW TO APPLY FOR THIS POSITION An applicant must submit, during the application filing period, an online application and attach any supplemental information as required in the job announcement which may include submitting responses to a supplemental questionnaire. Online resumes and other unsolicited materials may be attached, but will not be considered in lieu of the required online application, unless otherwise specified in the job announcement. The OCFA reserves the right to limit the number of online applications when necessary. Applicants are responsible for maintaining/updating their contact information through the online application system. SELECTION PROCEDURES INITIAL SELECTION REVIEW Human Resources reviews all initial application materials to identify qualified applicants. Applicants meeting minimum qualifications will be invited to the first phase of the recruitment process. The OCFA reserves the right to refer only the better qualified applicants if the number of applicants is high. If the number of applicants is high, the review process may include a secondary screening (by a panel of job knowledge experts) of the applications and/or supplemental questionnaires in which the better qualified applicants are referred to the next phase of the recruitment process. Interviews will be held at OCFA Headquarters, 1 Fire Authority Road. Because recruitment processes vary, applicants are advised to thoroughly review the job announcement before submitting their online application materials. TESTING Testing for this position or any other position may include, but is not limited to the following: written exam, practical exam, panel interview, physical ability test, assessment center, oral presentation, project assignment, etc. If a revision is made to a testing component during a recruitment process, the assigned recruiter will notify by email all affected applicants. AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION In accordance with the Americans with Disabilities Act, persons with disabilities requiring reasonable accommodations for the purposes of employment testing should contact Ivonne Spagon, Human Resources Analyst II at (714) 573-6810 or IvonneSpagon@ocfa.org at least 72 hours prior to any portion of the examination process. RECRUITMENT/SELECTION PROCESS AND REQUIREMENTS All recruitment/selection process and requirements will be held in accordance with the OCFA's Selection Rules, which are available for inspection upon request. ELIGIBLE LIST The duration of the Eligible List for this recruitment is one year, unless abolished by the Human Resources Director prior to the expiration. WITHDRAWING FROM RECRUITMENT PROCESS If an applicant chooses to withdraw from this recruitment process, he/she is required to submit an email notification to Ivonne Spagon, Human Resources Analyst II at IvonneSpagon@ocfa.org requesting a withdrawal from the process. The email to the recruiter must include the applicant's current phone number. QUESTIONS All questions regarding this recruitment should be directed to Ivonne Spagon, Human Resources Analyst II at (714) 573-6810 or IvonneSpagon@ocfa.org. NOTE The provisions of this publication do not constitute an express or implied contract. Any provision in this publication may be modified or revoked without notice. EQUAL OPPORTUNITY EMPLOYER The Orange County Fire Authority is an Equal Employment Opportunity Employer. PI274205332

Keywords: Orange County Fire Authority, South Whittier , Information Technology Supervisor (Application Development/Support Section), IT / Software / Systems , Irvine, California