ECM Program Administrator
Company: Northeast Community Clinic
Location: Alhambra
Posted on: April 2, 2026
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Job Description:
Description Position Summary: The Enhanced Care Management ( ECM
) / Community Supports (CS) benefit is a statewide benefit
established by the Department of Health Care Services (DHCS) to
provide a whole-person approach to care that addresses the clinical
and non-clinical circumstances of high-need Medi-Cal beneficiaries
enrolled in Medi-Cal managed care. ECM is a collaborative and
interdisciplinary approach to providing intensive and comprehensive
care management services to populations of focus. The overall goal
of the ECM benefit is to provide comprehensive care and achieve
better health outcomes for the highest need beneficiaries in
Medi-Cal. The ECM / CS Program Administrator oversees the entire
ECM program. The ECM Program Manager operates as part of the
member’s multi-disciplinary care team and is responsible for all
operational aspects of ECM in coordination with a Community
Supports provider, as applicable. Schedule: Flexible, may require
some evening and weekends Primary Duties and Responsibilities
Accountable for the financial and operational success of the ECM
program, ensuring that budget targets are met and that resources
are allocated efficiently for sustainable service delivery. Ensure
that the ECM program delivers measurable improvements in patient
outcomes, meeting established individual patient goals and health
benchmarks. Responsible for hiring, training, and retaining key
staff to ensure effective delivery of ECM services, including
ongoing staff performance management and professional development.
Monitor and report on key performance indicators (KPIs) related to
patient health outcomes, financial performance, and operational
efficiency, ensuring program goals are met or exceeded. Responsible
for overall management and achievement of day-to-day tasks, support
service provisions, quality measures, reporting, staffing and
performance feedback for the ECM Program. Facilitate and engage in
multi-disciplinary meetings to discuss current program status,
goals, and address program challenges that may affect progress.
Routinely review and audit of program records on a routine schedule
to ensure ECM participants receive available and new services.
Create ECM presentations and trainings for NECC providers and staff
to enhance and grow ECM program. Work with ECM Director, Executive
Director, and Medical Director to promote integration of ECM
services within NECC clinics and surrounding communities. Other
duties as designated by the ECM Director. Qualifications Minimum
Requirements Ability to work with complex and multi-faceted tasks
and systems • Microsoft Office (Word, Excel, Outlook) Excellent
Communication Skills Excellent Customer Service (Bedside Manners)
Bilingual English/Spanish preferred Ability to work as a team
player and work independently Required Education/Experience and/or
Licensure/Certifications Registered Nurse, LVN, or Behavioral
Health or Social Services paraprofessional with at least two (2)
years of case management or related experience in the field and
Bachelor’s degree Applicants with Medical Assistant certification
and at least five (5) years of related case management experience
will be considered Valid CA Driver’s License and Proof of
Insurance
Keywords: Northeast Community Clinic, South Whittier , ECM Program Administrator, Healthcare , Alhambra, California
