Director of CX Strategy
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Director, CX RMO and Channel
Strategy.
Key Responsibilities:
Architect and lead a world-class services partner program for
global scalability and quality delivery
Drive accurate capacity planning, forecasting, and skills alignment
across internal and partner resources
Align resource and partner strategies to company growth goals and
collaborate with cross-functional leaders for service delivery
Required Qualifications:
10+ years in Customer Experience, Services Operations, Delivery
Strategy, or Partner Management in a fast-scaling SaaS or
technology organization
Proven success in designing or scaling a Services Partner Program
and leading a Resource Management Office
Strong command of workforce planning principles and subcontractor
models
A system-builder mindset with experience in designing and
optimizing processes
Data- and outcomes-driven, utilizing dashboards and analytics for
decision-making
Keywords: VirtualVocations, South Whittier , Director of CX Strategy, Executive , Vista, California
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