Diesel Service Manager
Company: Avature
Location: Montebello
Posted on: May 3, 2024
Job Description:
Westrux is an authorized International - dealership serving the
Southern California area. We are proud to carry a large selection
of new and pre-owned inventory. When you are ready to invest in a
new truck, our friendly and knowledgeable sales, financing,
service, and parts departments are prepared to make sure your
experience is outstanding, from assisting while you're making your
choice to ongoing maintenance and customization. We value the
opportunity to create a long-term relationship with our customers,
and we do that by giving you the best customer service
available.
The Service Department is an integral and vital part of the
dealership, and the way it builds open, honest, trusting
relationships with customers and other departments is essential to
the dealership's success.
The Service Manager takes the lead role in managing an efficient
and profitable Service Department through productive staffing,
customer retention, technician training and quality workmanship
while improving productivity and reducing costs to meet
objectives.
This position is crucial to achieve the highest customer
satisfaction by performing duties in accordance with current vendor
practices and our company's policies and procedures.
Requirements
- Ensuring Service Department growth and profitability.
- Understanding and ensuring compliance with all International
and vendor policies and warranty procedures.
- Reviewing and signing off on all Service Department outside
purchases charged to the Service Department or a customer repair
order.
- Reviewing warranty performance statements on ISIS monthly.
- Reviewing warranty charge backs with Warranty Administrator
weekly.
- Reviewing the over 60 days warranty debits weekly to ensure
payment.
- Reviewing open repair orders over 30 days to insure closure and
payment.
- Reviewing C.O.D. repair orders to ensure the vehicle and keys
are on premises.
- Attending International's Parts and Service Managers annual
meeting.
- Maintaining high quality service repairs to minimize
comebacks.
- Ensuring that all work is fairly and equally assigned.
- Investigating the progress of vehicle completion by conducting
periodic spot checks of all jobs throughout the day to ensure
timely repairs, quality workmanship and cleanliness.
- Keeping abreast of all warranty policies and product changes to
maintain effectiveness in this role.
- Providing current manufacturers' vendor training courses for
technicians and service staff.
- Reviewing random completed repair orders, noting technician
comments, technician sign off, repair completion and road test
completion.
- Understanding and keeping abreast of all federal, state and
local regulations that affect service operations, such as hazardous
waste disposal, OSHA, EPA, etc.
- Maintaining a safe and clean work environment in all service
areas.
- Ensuring that current and required tools are purchased as
necessary.
- Holding staff and technician meetings as needed.
- Explaining completed work and charges to the customer if
required.
- Interviewing potential Service Department employees
- Ensuring the service staff members are performing their duties
as outlined in the appropriate job descriptions.
- Responsible for online training assignments for all techs
- Seeking out and securing new service business
- Review progress of all mechanics yearly based on minimum
standards of performance and online classes/certifications
completed
- EXPERIENCE IS A MUST
Keywords: Avature, South Whittier , Diesel Service Manager, Executive , Montebello, California
Didn't find what you're looking for? Search again!
Loading more jobs...